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Our frequently asked questions contains all relevant information you need for configuring your website details such as email addresses or MS Outlook. We have compiled a list of the most popular questionsour customers ask but if there is something you are having trouble with and cannot see the solution below, feel free to contact us.

Why do you use Paypal for website orders?

1. Paypal is the safest, easiest way to pay over the internet.
2. Pay without exposing credit / debit card information.
3. No paypal account required. Credit / Debit cards accepted such as: Visa, Mastercard, Maestro, Solo.
4. All orders are 100% secure using Paypal secure internet transactions

How do I set up my email account in Microsoft Outlook?

1. Go to Tools and then Accounts.
2. On the Internet Accounts window click Add and then Mail.
3. Type in a Display Name e.g. Dave
4. Click next
5. Leave the box checked for 'I have already an email that I'd like to use' and type in your email address e.g: dave@mydomain.co.uk
6. Click next
7. Make sure POP3 is selected in the first box.
8. For the Incoming Mail Server type: mail.mydomain.co.uk
9. For the Outgoing Mail Server type: mail.mydomain.co.uk
10. Click next
11. Type in your Account Name e.g.: dave@mydomain.co.uk
12. Click next
13. Type in your Password e.g.: test123
14. Tick the Remember Password box.
15. Click Next and Finish.

How long will it take for my website to be listed with search engines?

On the date that your website goes live it will then take a maximum of 6 weeks to be listed with the major search engines such as Google, Yahoo, MSN from this date. If you have any further queries regarding this matter please contact our technical support.

How do I check my emails using my web browser?

You can access your email via webmail which uses your web browser, simply type /webmail/ after your domain name in the address bar. For example: http://www.mydomain.co.uk/webmail. This will then bring up the login screen so you can enter your details and check your email.

How do i add a category to my online shop?

Log in to your administrator control panel using your private username and password. Click 'Categories and Products'. Next click on 'New Category'. Enter the details of the new category you wish to create and click 'Finish'.

How do i add products to my online shop?

Log in to your administrator control panel using your private username and password. Click 'Categories and Products'. Next click on the category you wish to add a product to and Click 'New Product'. Enter the details of your new product then click 'Finish'.